I applied to my internship with ResolveX (a mental health documentation software company) on a whim after hours of scrolling through LinkedIn. The role had been advertised as a way to support crisis line workers through creating games, and while I have done some work in the crisis support area, I had never heard of anything like this before. Upon starting the internship, I was told that this was a space for me to create whatever I wanted (while getting feedback, of course) that would be supportive to crisis call center workers during their downtime. Now, as I write about it in this annotation, I believe it greatly represents the refinement stage of this portfolio: the point where earlier exploration and learning come together into focused, intentional work. In many ways, this experience also feels like a culmination of my college journey, bringing together my interests in game design, Informatics, ethics, art, and service.

Through this role, I design small digital games to support crisis line workers between calls. Because of my prior experience volunteering for a crisis text line and working in crisis response at a houseless village, this project also feels personally meaningful, and it connects my past experiences to the kind of impact-driven work I hope to continue pursuing. I have conducted research, created personas for different types of employees, designed art and assets, programmed gameplay, and improved the game based on feedback from my boss. This iterative process embodies what I wanted to highlight with the refinement comment: revisiting concepts with greater clarity and exploring them further.